Susan DeVries is an Account Manager at Hicks Insurance Group, supporting commercial insurance clients with steady, hands-on service. With a career in insurance that began in 1987 and 15 years at Hicks, Susan is a calm, knowledgeable point of contact for business clients who want straight answers and reliable follow-through—especially when something urgent comes up.
Susan specializes in commercial insurance, helping business owners work through the real-life details that keep their coverage accurate and on track. She brings decades of hands-on experience to every client interaction. Susan has worked in the insurance industry since 1987 and has spent the past 15 years serving clients at Hicks Insurance Group, building long-standing relationships rooted in trust and consistency.
Susan’s day-to-day work is centered around client support by phone and email. She helps business owners and insureds navigate common—and often time-sensitive—needs such as filing support and documentation follow-ups, audit questions and corrections, premium and billing issues, and claims coordination. Her steady presence helps clients feel supported, even when situations feel stressful or complex.
If you ask Susan what clients value most, she’ll tell you it’s her attitude. She’s easy to talk to, she takes her time, and she treats people with respect. Over the years, many routine client calls have turned into long-term relationships because Susan genuinely enjoys working with people and helping them work through challenges.
Susan is known for a client-first style that’s simple and effective. She asks thoughtful questions to understand what’s really going on, listens closely when situations are confusing or urgent, and takes the time needed so clients never feel rushed. Her patience and attentiveness make difficult conversations easier and more productive.
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She takes pride in being an active member of her community and values the connections she builds outside of work. Her involvement reflects a genuine desire to support others and make a positive impact, carrying that same sense of responsibility and enthusiasm into everything she does on our team.
Outside of work, Susan’s favorite thing is simple: spending time with her grandkids.
Susan DeVries brings decades of experience, a steady presence, and a people-first mindset to commercial client service at Hicks Insurance Group. For business owners who want an Account Manager who will take their call, listen without rushing, and help sort through the details with confidence, Susan is exactly that kind of partner.
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