Rachel Trino is a Personal Lines Assistant and Customer Service Representative (CSR) at Hicks Insurance Group. She supports clients with day-to-day policy service, helps manage a small book of business, and makes sure families receive quick, clear answers—especially when coverage changes come up. With a Property & Casualty license and a client-first mindset, Rachel helps make insurance feel less confusing and far more manageable.

Rachel’s approach is simple and effective: she is friendly, listens carefully, and puts in the extra work when needed. If she doesn’t have an answer immediately, she takes the time to research the best option and follows up with clear, straightforward next steps so clients never feel left in the dark.

She frequently works with parents whose teens are new drivers, helping families feel confident their kids are properly covered. Rachel understands that adding a young driver can be stressful, and she takes care to explain options clearly while helping families find coverage that protects what matters most.

On a day-to-day basis, Rachel assists with adding or removing vehicles from auto policies, updating drivers and household information, making changes to home policies for better coverage or cost savings, providing quotes and helping bind coverage, coordinating with mortgage companies to send evidence of insurance, and answering client questions in plain language—without runaround or confusion.

To Rachel, Hicks Insurance Group stands out because of its collaborative team environment. When a client has a question that touches multiple areas, she knows there is always a knowledgeable teammate ready to step in and help. That teamwork ensures clients receive better answers, smoother service, and a more supportive experience overall.