Lisa Probasco is a Producer in the New Business Department at Hicks Insurance Group. For over 15 years, Lisa has been the friendly first point of contact for families and individuals seeking coverage in Mokena and beyond. She’s the one gathering client information, preparing personalized quotes, and following up to ensure every client finds the right policy fit. Known by clients and co-workers alike for her warmth and dedication, Lisa plays a vital role in turning inquiries into lasting relationships.
Lisa focuses on auto, home, and life insurance policies. Her true niche lies in customer service. She believes the difference between agencies often comes down to how well clients are cared for, so she makes it her mission to get to know people on a personal level. That’s the human-first approach that sets her apart in a competitive market.
Insurance wasn’t Lisa’s first career. She began in the title industry as a real estate closer before running a daycare out of her home while raising her children. Later, she and her husband owned a mortgage company until the 2008 housing crash shifted their path. It was then that she found her way to Hicks Insurance—thanks to a family connection with Jerry Hicks. Originally a client herself, Lisa joined the team in 2008 and has been a trusted face in new business ever since.
Lisa often helps clients who feel stuck—those being dropped by carriers or overwhelmed by rising rates. Her ability to re-shop policies and offer practical solutions helps families stay protected. She takes pride in making insurance less intimidating and more approachable, one conversation at a time.
Lisa finds purpose in helping people through transitions—whether it’s buying a first home, switching auto insurance, or finding affordable life coverage. For her, it’s not about quick sales; it’s about creating peace of mind and lasting trust.
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Lisa has participated in Hicks-led community events such as blood drives, Toys for Tots collections, and local women’s crisis center donations. While her current focus is family, she continues to support local initiatives when possible.
Family is everything to Lisa. With young grandchildren, much of her time is spent babysitting and helping her daughter’s family. She and her husband also enjoy weekends at their lake condo, where time is filled with boating, relaxing, and making memories.
From real estate to mortgages to insurance, Lisa’s professional journey has always revolved around helping people through life’s biggest milestones. At Hicks Insurance Group, she continues that mission with heart and dedication. For over 15 years, she’s been more than a producer—she’s been a guide, a problem-solver, and a friendly voice for clients starting their insurance journey.
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